Privacy Policy
Last updated: 10 November 2026
Axure Global ("Axure", "we") provides property management software. This policy explains what personal data we handle and why. Questions: support@axureglobal.com.
Data we collect
- Account data: name, email, phone number, company name and country, and a securely hashed password.
- Data you enter about your business: properties, units, tenants (name, contact details, ID number, emergency contact), leases, rent payments, maintenance requests, vendors, notices and messages. You are responsible for having a lawful basis to enter your tenants' details.
- Enquiries: details you give us through contact, sign-up or WhatsApp enquiry forms.
- Website visits (only if you accept): pages viewed, approximate location, device and browser type, collected with cookies by Google Analytics on our public website. See Cookies and analytics below.
- Technical data: IP address and security logs (sign-ins, payments recorded) used to protect accounts.
How we use it
To provide and secure the service, send account emails (confirmation, password reset, invitations), respond to support requests, and improve the product. We do not sell personal data.
Who processes it for us
- Cloudflare — hosting and database.
- Resend — delivery of transactional emails.
- Google — website analytics (Google Analytics through Google Tag Manager), only if you accept cookies on our public website.
These providers may process data outside your country. We share data with others only when the law requires it.
WhatsApp enquiries
If you message us about the Founding Customer Programme through the form on our pilot page, we save your name, email, country, customer type, message and the page you came from (including any campaign tags in the link), together with a unique enquiry ID, before we open WhatsApp with your message ready to send. Opening WhatsApp does not send the message: you send it yourself, and WhatsApp (Meta) handles it under its own terms. We use these details only to reply and to see which pages bring enquiries. Only Axure Global's administrator can see them. We keep them for up to 12 months from the last update, then delete them, and we delete an enquiry sooner when you ask at support@axureglobal.com.
The general WhatsApp enquiry assistant also saves the question, any name and email you choose to give, the page and campaign tags, and the referring site origin when available. We record whether a WhatsApp handoff was attempted. We email the enquiry to our administrator through Resend. The same access, purpose, retention and deletion rules apply.
Cookies and analytics
On our public website (axureglobal.com) we ask before using Google Analytics, which sets cookies to show us which pages are useful. Nothing is sent to Google until you press Accept. If you press Decline, or your browser sends a Global Privacy Control signal, no analytics cookies are set. You can change your choice at any time with Cookie settings in the page footer. We do not use advertising cookies, and we do not use analytics on the sign-in pages or inside the application, where tenant and property data is handled.
Retention and security
We keep your data while your account is active and delete or anonymise it on request unless the law requires us to keep it. Passwords are hashed, sessions are protected by secure cookies, and each company's data is isolated from others.
Your rights
You can ask to access, correct or delete your personal data, or object to certain processing, including under Kenya's Data Protection Act, 2019 and similar laws. Email us and we will respond within a reasonable time.
Changes
We will update this page when our practices change and revise the date above.